FAQs

1) What is Phloxcart?
– Online fragrance store of Phlox Laboratories Pvt. Ltd.

2) Are your fragrances original and safe to use?
– Backed by 25+ years pharma experience, IFRA-aware, suggest patch test.

3) Do you have alcohol-free options?
– Many attars/roll-ons and some perfumes are alcohol-free; noted in product
description.

4) How do I place an order?
– Browse catalog, add to cart, checkout with Razorpay.

5) Which payment methods do you accept?
– Razorpay: UPI, cards, net banking, wallets.

6) Is online payment on Phloxcart safe?
– Yes, via Razorpay; encrypted; details not stored on site.

7) How long will my order take to arrive?
– Dispatch 3–5 working days; delivery 5–10 working days approx.

8) Do you offer Cash on Delivery (COD)?
– Text to match final decision (either “no COD” or limited by pincode).

9) What is your return or replacement policy?
– No returns on opened/used fragrances; damaged/wrong items handled via
Returns Policy.

10) Do you ship outside India?
– Primarily Pan-India; international/bulk via B2B enquiry.

11) How can I contact customer support?
– Phone +91-8756710000, email hello@phloxcart.com, or Contact form.

12) Do you offer bulk or B2B pricing?
– Yes, via Bulk & B2B Enquiries page; no B2B prices shown on website.